Delivery, Refund & Cancellation Policy

Because our meals are freshly cooked, perishable, and prepared in batched kitchen runs, our delivery and refund policies are tighter than typical e-commerce. The policy below applies to all subscriptions placed via nutrinomnom.com on or after the "Last updated" date above.

By placing an order, you acknowledge and accept this policy alongside our Terms of Service.

• Delivery window: 8:00 AM – 9:00 AM, Monday to Friday only.
• No weekend delivery. Saturday and Sunday are kitchen rest days.
• No custom delivery times. Batching keeps food fresh and delivery on schedule.
• Holidays: we observe a small number of public holidays each year. Affected days are credited to the end of your subscription, never lost.
• Service area: select Hyderabad neighbourhoods listed on our FAQ page. Orders for addresses outside our zones will be cancelled and refunded in full.
• Failed delivery: if our delivery executive cannot deliver because the recipient is unreachable, the address is wrong, or delivery is refused, that day's meal is forfeit and not credited.

You can skip any single weekday delivery in your subscription. Just message us on WhatsApp with the date you'd like to skip.

• Notice required: at least 12 hours before the affected delivery (i.e. before 9:00 PM the previous evening).
• Skipped days are credited to the end of your subscription. Your subscription end date moves out by the same number of skipped days.
• No cap on the number of skip requests, as long as each one is sent in time.
• Skips requested with less than 12 hours' notice cannot be honoured — the meal is already in production.

Travelling? Out of town? You can pause your active subscription for any duration.

• Notice required: at least 24 hours before the pause start date.
• Unused days carry forward — your subscription resumes when you tell us.
• We don't charge any fee while paused. The paid balance remains intact.

Cancellation requests are handled as follows:

• Before the first delivery: if you cancel before your first scheduled delivery, you are entitled to a full refund of the amount paid, less any payment-gateway fees that have been deducted by Cashfree. Refund typically reaches your account within 5–7 business days.
• After deliveries have begun: the price of meals already delivered (calculated at the per-day rate of your plan) is retained, plus a 10% cancellation fee on the remaining unutilised value. The remaining balance is refunded to the original payment method within 7–10 business days.
• 4-week plan, mid-subscription: the same rule as above. We do not pro-rate at the more favourable 1-week rate.

If a meal is unfit to eat — visibly spoiled, contaminated, or substantially different from its menu description — please notify us within 2 hours of delivery via WhatsApp with a photo. We may, at our discretion, do one or more of the following:

• Credit that day's meal value to the end of your subscription;
• Replace the meal on the next applicable delivery day;
• Refund that day's meal value to your original payment method.

Reports made after 2 hours, or for subjective taste preferences, are unfortunately not eligible for refund.

If your bank or UPI app debits your account but your order does not appear active in your account within 30 minutes, message us with your bank reference number. Cashfree typically auto-reverses unsuccessful debits within 5–7 business days. We will assist with any escalation.

Duplicate charges resulting from a single completed order are refunded in full within 5–7 business days of confirmation.

• All refunds are processed back to the original payment instrument used at checkout, via Cashfree Payments.
• Standard refund settlement timelines: 5–10 business days, depending on your bank. We have no influence over this timeline once the refund is initiated.
• You will receive a confirmation message on WhatsApp once a refund is initiated.

The fastest path is WhatsApp. You can also email hello@nutrinomnom.com with your order number (visible in your account) and the issue.

Support hours: 9:00 AM – 8:00 PM IST, Monday to Saturday. Sundays we read messages but typically respond the next morning.

We may revise this policy from time to time. Material changes are communicated via WhatsApp or email to active subscribers, and the "Last updated" date above is revised. Subscriptions placed before a revision are honoured under the policy in effect at the time of purchase.